![]() We had such a horrible experience it almost ruined our first day of our week long trip. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". The guy that checked our bags was also extremely rude and clearly didn't care. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. We were harassed by a guy working the ticket counter named Guilermo. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination."Ĭons: "As soon as we arrived to the airport, checking in was the biggest hassle. at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. They forgot about the pillows and blankets you find in other airlines. No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. Not even the payed ones offer healthy food alternatives. ![]() no options, specially for kids or people with food restrictions. Also this process may delay the departure time. ![]() They have to accommodate bags under the front seat making the already uncomfortable trip more painful. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."Ĭons: " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. So basically Delta was trying to scam us after they screwed us. I looked online and the same hotel was $65 to book on Kayak. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins,, we had no clean clothes and we were forced to spend the night in Atlanta. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our flight to Sioux Falls left early, without us. We left DC late because of Delta's inefficient boarding process. Delta left without us, after they made us late. ![]() Cons: "I wouldn't know how our flight to Sioux Falls was.
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